Contact Us
Got a question about how we research and rank US online casinos, or want to flag something on the site? This page explains the best way to reach the American Online Casinos team and what we can help with.
We're an independent comparison and review site. We do not operate a casino, accept bets or process payments. What we do is research, verify and present information about regulated online casinos available to players in the United States — so our team fields questions about reviews, rankings, responsible gambling tools and site content, not account queries or deposit issues.
What We Can Help With
- Questions about our reviews and rankings — if you want to understand how we assess a casino's payout rate, licensing status or bonus terms, we're happy to walk you through our process
- Factual corrections — spotted something that looks out of date or inaccurate? Let us know and we'll verify it promptly
- Responsible gambling concerns — if you or someone you know needs support, we can point you toward the right resources (see below)
- Editorial or partnership enquiries — for anything related to the site's editorial direction, please use the contact details below
What We Cannot Help With
Because we are a review and comparison site and not a casino operator, there are some things that fall outside what we can do:
- Account issues, locked accounts or disputes with a specific casino — these must go directly to that casino's customer support team
- Deposit or withdrawal problems — contact the casino or your payment provider
- Bonus claims or wagering queries — the casino's support team handles these
Every casino we list has its own customer support channel. Live chat, email and phone availability vary by operator — check the casino's help section directly for the fastest resolution.
Responsible Gambling — Get Help Now
If gambling is causing you or someone close to you distress, please reach out to a specialist organisation. These services are free, confidential and available around the clock:
- National Problem Gambling Helpline — 1-800-522-4700 (call or text, 24/7)
- Gamblers Anonymous — ga.org, peer support meetings across the US
- National Council on Problem Gambling — ncpgambling.org
You can also read more about setting limits and using self-exclusion tools on our responsible gambling guidance page. Self-exclusion programmes are available through individual state regulators and through casino operators themselves — details vary by state.
How We Research and Rate Casinos
Understanding our methodology helps explain the kind of questions we can answer. Every casino we cover is assessed against a consistent set of criteria:
- Licensing and regulation — we verify that the operator holds a valid licence issued by a recognised US state regulator or an accepted offshore authority, and that the site uses HTTPS encryption to protect personal and financial data
- Payout rates and RTP — we review published return-to-player figures and check whether games use certified random number generators independently audited by bodies such as eCOGRA or iTech Labs. RTP is a long-term statistical average across thousands of rounds; it does not predict what any individual session will return
- Bonus terms — headline figures are only part of the picture. We review wagering requirements, eligible games, expiry windows, maximum withdrawal caps and any other conditions attached before we report on an offer
- Payment methods — we check which US-facing options are supported (ACH bank transfer, debit cards, digital wallets, cryptocurrency, PayPal where available, and cash-at-cage services at partner venues), along with typical processing times and any fees
- Player eligibility and legal standing — legal online casino gambling in the US is regulated at state level. Players must typically be 21 or older and physically located within a state where the operator is licensed or permitted to operate
Commission does not buy position. Operators listed on American Online Casinos cannot pay for higher rankings or improved scores. Our about us page covers our editorial independence in more detail.
A Note on the Casinos We List
The casinos you see ranked on American Online Casinos — including options such as Raging Bull, Ignition, Slots of Vegas, Ducky Luck, Slots and Casino, Casino Extreme and others — are the only operators we review and link to. We do not endorse casinos that are not listed on this site, and we do not cover operators that fall outside our verification process.
Any welcome offer shown beside a casino listing — such as a percentage deposit match or free spins — comes with terms set entirely by that operator. Always read the full conditions, including wagering requirements and expiry dates, before claiming any promotion. Bonuses are never a guarantee of profit; all casino games carry a house edge and outcomes are determined by chance.
Our Editorial Standards
American Online Casinos earns revenue through affiliate relationships. If you visit a casino through a link on this site and create an account, we may receive a commission. This arrangement is disclosed because it is the right thing to do — it does not influence the order in which casinos are ranked or the content of our reviews. Where a casino falls short, we say so.
We apply the same standards across every page: no invented statistics, no guaranteed-win language, no exaggerated bonus claims. If you believe we have made an error, please let us know and we will investigate.
For our full policies on how the site operates, visit the terms and conditions page.
Reaching the Team
The fastest way to reach us is by email. We aim to respond to all editorial and factual enquiries within two business days. For responsible gambling referrals and urgent concerns, please contact one of the specialist organisations listed above — they are better placed to provide immediate support than a review website.
When you write in, the more context you can give us — which page you were reading, what the concern is and any relevant detail — the quicker we can look into it.